>> what a nightmare for renee. you said she caught it, but caught it too late? >> she did. make those calls. the ftc telds me, if you get nowhere, contact them directly. they're policing these agencies more now than ever. >> in the meantime, you made calls for renee, will they look at her report again? >> they said they would and they'd get back to us. >> paula, thank you. much more ahead, air rage on the rise. you'll remember this passenger here, duct-taped by the crew and passengers. tonight, the newest headline, this baby allegedly hit in the face by a passenger for crying. tonight we ask, what is going on? later tonight, behind the scenes of the dance. the girl from kentucky, jennifer lawrence, revealing what still has her mother so worried, as we ask, will her silver linings lead to gold? hey, it's me, progressive insurance. "silver linings lead to gold? " lead to gold?